I. WHAT IS MANAGEMENT
A. Ten Fatal Flaws of Unsuccessful Managers
B. Are You Aggressive, Assertive or Just A Nice Guy
C. How Good Of A Manager Are You
D. When “I Blew It” As A Manager
II. WHAT IS LEADERSHIP
A. Time Management
B. Human Relations
C. Emotional Stamina
D. Motivation
E. Keep Learning
F. Making Decisions
G. How to Insure STAR Performance Form Your Employees
III. GOAL SETTING
A. Necessary Qualities To Reach Your Goals
B. Reasons Why People Do Not Become Goal Oriented
C. How To Achieve Your Goals
D. Steps to Goal Setting
E. Types of Goals To Set
F. Your Road Map To Goal Achievement
G. Setting Personal Goals
H. Setting Department Goals
I. Setting Company Goals
IV. COMMUNICATION
A. Communication Within The Organization
B. Five Myths Of Communication
C. FAILURE In The Communication Process
D. SUCCESS In The Communication Process
E. Get the Best Response From Your People
F. SOFTEN Any Conversation
G. Ten Commandments In Communication
H. The Twelve Most Persuasive Words In Communications
I. Powerful Pedestal Words And Phrases
J. Ten Poor Listening Habits
K. The Effective Listening Synopsis
L. Ten Proven Ways To Improve Your Listening Skills
M. Things To Remember When Communicating With People
N. Why Can’t We Communicate
O. Do We Communicate Effectively
P. How Do Others React To You As A Person
V. MOTIVATION
A. Setting The Stage For Motivation
B. Understanding Motivation
C. Motivating People Through Change
D. Ways To Conquer Resistance
E. The Circle Of Motivation
F. Say “Thank You”
VI. HIRING - TRAINING
A. Thinking The Job Through
B. Write A Job Description
C. Finding A Suitable Candidate
D. Interviewing Process
E. Use The Multiple Interview
F. Use Past Performance
G. Check Resumes And References
H. Proper Selection
I. The Best Predictor
J. Determining Salary
K. Start Your Employee Off Right
L. Helping Your New Employee Reach Their Potential
M. DO NOT Reward Poor Performance
N. Performance Evaluations
VII. REPRIMANDS - TERMINATING
A. Purpose of Reprimands
B. When To Reprimand
C. During The Reprimand
D. When It Is Over, IT IS OVER
E. What To Do Prior To Any Termination
F. The Termination Interview
VIII. HOW TO MANAGE SUCCESSFUL MEETINGS
A. Reasons To Hold Meetings
B. What To Do Prior To Your Meetings
C. What To Do At Your Meetings